Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

8/9/2023

Wednesday, August 9 The catch basin on the west side of the street just north of where the Indiana Rail Road crosses Pete Ellis Drive seems to be plugged somewhere underneath the road. Debris doesn’t pile up on the grate the way it used to, and the large puddle I observed after this afternoon’s thunderstorm was draining only slowly. Again, an accumulation of debris was not the problem. approximate address: 451 N Pete Ellis Dr, Bloomington, IN 47408, USA

Case Date:

8/8/2022

There is a large Tree of Heaven invasive species growing where the Uplift Pump is located just west of my address, 4325 E. Weymouth Lane in Parkridge East. I have tied yellow duck tapr around t to make it easier to see. Please remove this tree and any of its' off shoots as it is rather large now and will present a sidewalk safety issue. Thank you.

Case Date:

4/11/2024

Small (~7" diameter) metal access cover (valve down there?) labeled "Water" in the middle of 10th street on the east side of the intersection with Dunn is damaged, completely missing the central portion of the lid and creating a hazard if someone steps in it or a small animal falls in. There is also another one with nearly an identical problem (or completely missing) about 50 feet west at the intersection of 10th and a funny little road named "Prow".

Case Date:

3/28/2024

strong sewer smell in neighborhood

Case Date:

9/26/2023

Large depression and pipe stick up in street. Location between 1st and 2nd on Rogers north bound lane .

Case Date:

9/10/2024

This is in reference to a prior case submission (#913401) - the prior service request was closed and listed as the property owner's responsibility but the case history for the location shows that in 2014 the same issue was submitted by my former neighbor and the city did resolve the issue with the storm drain being blocked. 9/10/2024 10:05:29 Closed by Emily Tate According to CBU records, the ditch at this location is private property, so maintenance is the responsibility of the property owner, or in some cases a neighborhood group/HOA. Thank you. Sent notification to Emily Tate, Anonymous 9/9/2024 10:17:14 Nancy Axsom assigned this case to Emily Tate Sent notification to Emily Tate, Anonymous 9/6/2024 11:48:48 Anonymous assigned this case to Nancy Axsom Sent notification to Nancy Axsom, Anonymous 9/6/2024 11:48:48 Opened by Anonymous

Case Date:

9/6/2024

The drainage ditch leading into a sewer grate behind our house is outgrown and filled with debris that is blocking the sewer grate. It is typically cleaned out by the city at least once a year but no one has come for more than 12 months.

Case Date:

2/1/2024

Water running out of ground for a week.

Case Date:

6/10/2024

There is a "CBU" orange/white-striped horse-type warning sign sitting by the street (12th Street side) that has been there awhile without any apparent reason.