Water Utility Problems
615 W 1st ST
- Case Date:
- 8/24/2024
We walked by and saw clear water bubbling up from a hole in the ground near the sidewalk on the south side of the street. Seems like something is broken? Possible water main break?
Potholes, Other Street Repair
1021 E Maxwell LN
- Case Date:
- 8/20/2024
The blacktop around the storm water grate in front of my house has eroded.
Sewer Problems (Sanitary Sewers)
505 S Swain AVE
- Case Date:
- 8/16/2024
City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.
Water Quality
2611 S Addisyn LN
- Case Date:
- 8/14/2024
Hello! Trying to narrow down a potential issue. Water has a skunk like smell too it this morning. I noticed it and then my wife noticed it in a separate bathroom. Are there additional reported issues in our area?
Utilities Construction
1415 E Hunter AVE
- Case Date:
- 8/4/2024
Fiber install hit water line. Lots of water leaking
Utilities Construction
1000 E 2nd ST
- Case Date:
- 7/30/2024
Fire hydrant is open -- water gushing out.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Sidewalk & Curb Complaints
935 S Romans WAY
- Case Date:
- 7/9/2024
water main marker protruding from sidewalk
Sewer Problems (Sanitary Sewers)
542 S Walnut ST
- Case Date:
- 7/8/2024
Consistent standing/pooling water in the former Mike's Carwash lot. Increased mosquito issues and stale, stagnant standing water should be remediated immediately.
Parks & Playgrounds
2201 S Jean St
- Case Date:
- 7/6/2024
There are two very large and deep muddy puddles in the large dog park area at Switchyard. One is located by the large tree in the center of the park, and the other is located by the sitting area under the green awning. My dog recently got into the muddy water, ate and drank it, and became severely sick for several days. After speaking with several dog owners at the park, this has happened with their dogs too, so it is definitely a health hazard. It is very difficult to keep the dogs away from these areas. This does not seem to be a problem just after rainfall, but most of the time. I ask that they be filled with gravel or fenced off to allow for regrowth and to keep dogs away in the meantime. Thank you!