Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

7/24/2025

on Rogers/Madison, where it changes name and crosses over the railroad tracks just north of 11th street, the bike lane is on the uphill side of the street. so at the apex, it switches from one side of the street to the other. at this switching point, we have lost our 'dashed line' merge zones. i am hoping that someone from Engineering will go look at the facts on the ground and validate its correctness. when it was conceptually designed back in 2011, i thought "gee they're gonna have to do a good job of signing that if it's not going to be a nightmare for cyclists to merge into traffic". and then when it was *finally* implemented around 2017-2019, it was just striped lines indicating that there is a merge. but when the bridge was re-decked in 2020-2021, they repainted it wrong. and subsequent generations of painting have each made it worse, to where the southbound merge zone is completely missing and cyclists are directed to stay in the abruptly-ending bike lane on the dangerous high speed downhill segment. and the northbound merge zone has been reduced to about 30 feet, again, at the wrong place for the merge.

Case Date:

2/14/2018

717 North Maple Street - long abandoned and neglected house, glass in windows is now broken, making it easy for people to get in - possibility of it becoming a drug house (note: map address is wrong, couldn't get it exact)

Case Date:

3/5/2018

Second Report: House at 717 North Maple has been long abandoned, windows are broken and anyone could get in; at risk of becoming a drug house. (Address on map is incorrect - I wish there was a way to enter a street address into the map)

Case Date:

3/28/2018

Massive pothole in eastbound lane. Caused damage to my vehicle.

Case Date:

4/18/2018

Dead crab apple tree on city-owned tree plot (between sidewalk and street). Reported last year but no action was taken. Tree is still dead...

Case Date:

6/14/2018

Trash cans stay out at crib all the time. Grass is tall

Case Date:

7/28/2018

The green painted "bike box" and bike lane entering it are full of gravel and debris. It on the east bound lane of 7th Street just west of College - at the light for 7th.

Case Date:

9/11/2018

There is a landscaping truck and trailer that has been parked outside our house for more than two weeks. It is a red truck with landscaping equipment in the back and a trailer filled with dead yard waste. The back tire of the trailer is flat. Please contact owner for removal or have it towed. Thanks.

Case Date:

10/8/2018

I am submitting this Ureport on behalf of Upland Brewing. Pete Batule of Upland Brewing contacted me on 10-5-18 to say that Upland has been experiencing significant issues with odor coming from the storm drains on the north side of 11th street directly in front of Upland's patio. The odor is having a negative impact on their patio dining customers. Here is background on the issue as provided by Mr. Batule: Upland has had ongoing issues over the last few years with odors near the patio. They installed a piece of equipment above their lift station (the Peacemaker) next to the patio to neutralize the smell coming from the lift station. It wasn’t until the Peacemaker was installed that they suspected most of the odor was coming from the storm drains. Phil Peden has done some investigation on the storm drains. He noted there is an illicit connection tying to the north side of the storm box. Phil doesn't believe it is tied to a toilet because there isn't paper in it, but perhaps is related to byproduct or a wash drain/sink coming from elsewhere. Upland has dye tested their facility and found no evidence that the connection on the north side of the storm box is connected to their facilities. The odor comes on very strong at times to the point where they have to relocate customers. They notice an increase in odor around times when it rains and storm drain activity increases. James Hall and I discussed this issue on 10/8/18 and James has started to follow up internally at CBU on next steps. Kelly