Water Utility Problems
1040 S Manor RD
- Case Date:
- 2/24/2022
This is my third time trying to submit this concern. There is a broken small manhole cover near a fire hydrant on Weatherstone Lane. I took a photo but I think uploading it is crashing my submittals so I’m trying this one without. Thanks.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Excessive Growth
323 S Davisson ST
- Case Date:
- 7/8/2024
City ally I keep 2/3 mowed used to be 3/4 but overgrowth keeps on coming. Poison Ivy is also growing in the overgrowth. To my knowledge, no one has touched it this growing season. It’s out of control. It is also in the way of the service I pay to mow the city alley , my yard and the tree lot out front. I also have concerns about the growth on the side of the house that is entwined in the utility lines.
- Case Date:
- 7/3/2024
There is a substantial amount of trash in and around the dumpster across the alley from my property at 712 E Hunter
Trash
1707 S Huntington DR
- Case Date:
- 7/3/2024
apartment a, trash in yard, tires, tv, drywall, eyesore
Street Lights
1511 S Andrew CIR
- Case Date:
- 7/10/2024
: The corner of Moores Pike and Claris currently has flashing Yellow lights to help pedestrians cross Moores Pike. Drivers view yellow lights as a call to speed up not Stop. I walk there frequently but cars seldom slow or stop Sometimes the cars speed up, either to beat the light or to run over me. Perhaps it would help to change the lights to red which means Stop. Or install a regular stop light. Also, at the Southeast corner of Hillside Dr and College Mall Rd. The crossing light turns on when the vehicles turn right from Sare Rd onto Hillside Dr. This is very dangerous for the pedestrian since the corner is not visible to the cars turning right.
Nuisance Lights
2104 E Woodstock PL
- Case Date:
- 7/10/2024
Light Trespass. Ongoing problem. The city has investigated before and confirmed light trespass. The large carriage lights on the east of the house porch are nonconforming with city code, they are unshielded, and are left on all night, as well, and there is light trespass on the neighboring property.This has been verified by a site visit by the city, measured on the neighboring property. Please enforce this. The light trespass is a continuing problem and it is disruptive to neighbors, as well as being a circadian rhythm disruptor. Apparently the house is unoccupied currently, and in a misguided effort to make the house look occupied, the exterior lights are left on all night. Thank you for enforcing the city code, and stopping this violation and nuisance immediately.
Parks & Rec Buildings
2350 W Bloomfield Rd
- Case Date:
- 7/11/2024
Smoking marijuana in the parking lot after softball games currently 8:50 PM on Wednesday. Team shirt has Bloomington on it with something with red stripe below. It bald headed guy younger guy with a mustache short beard and even more passing around the group also very young children were present baby and car seat or carrier. #18 #55.
Plate. IU2616. Black Chevy Colorado
And drinking several beers a piece
Sewer Problems (Storm Sewers)
2607 S Spicewood LN
- Case Date:
- 3/19/2024
A few minutes ago, a white dump truck without City emblems stopped in front of my house. Two men got out and shoveled the leaves from the drain in front of my house and across the street into the drains. I thought we weren’t supposed to put leaves in the drain. The drain in front of my house is my adopt-a-drain, so it didn't have many leaves but the one across the street had more.
Utility Construction Projects
1501 S Highland AVE
- Case Date:
- 6/24/2024
Utility contractor is using rebar rods for safety fencing around open holes along side walk but they are not using rebar caps on top of the rebar which poses an impailment hazard if someone was to fall into the rebar.