Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/7/2024

The property at 411 E Glendora looks abandoned and in bad repair. It was on Zillow as rental property. There is an old car on site and it has windows broken out. There is also a discarded chair at curb. Can you please direct me to proper office to report the property. I drive by it everyday and it’s getting worse and definitely an eye sore. Thank you

Case Date:

7/7/2024

A grocery shopping cart filled with garbage (and various unidentified personal items) was left abandoned in the roadway between 914 N Fairview St. and 915 N Jackson St, and in the back of 620 W 13th st. Cart first noticed morning of 7.6.

Case Date:

7/8/2024

City ally I keep 2/3 mowed used to be 3/4 but overgrowth keeps on coming. Poison Ivy is also growing in the overgrowth. To my knowledge, no one has touched it this growing season. It’s out of control. It is also in the way of the service I pay to mow the city alley , my yard and the tree lot out front. I also have concerns about the growth on the side of the house that is entwined in the utility lines.

Case Date:

7/3/2024

There is a substantial amount of trash in and around the dumpster across the alley from my property at 712 E Hunter

Case Date:

7/3/2024

apartment a, trash in yard, tires, tv, drywall, eyesore

Case Date:

7/5/2024

former Pizza Hut on Pete Ellis being used as homeless encampment

Case Date:

7/10/2024

There was a pedestrian crossing sign hit off of Rogers and High Street entering the park. It's bent and sticking out.

Case Date:

7/10/2024

: The corner of Moores Pike and Claris currently has flashing Yellow lights to help pedestrians cross Moores Pike. Drivers view yellow lights as a call to speed up not Stop. I walk there frequently but cars seldom slow or stop Sometimes the cars speed up, either to beat the light or to run over me. Perhaps it would help to change the lights to red which means Stop. Or install a regular stop light. Also, at the Southeast corner of Hillside Dr and College Mall Rd. The crossing light turns on when the vehicles turn right from Sare Rd onto Hillside Dr. This is very dangerous for the pedestrian since the corner is not visible to the cars turning right.

Case Date:

7/10/2024

Curb is faded yellow, needs repainted.