Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

9/11/2019

Accessibility issue on E. 6th Street sidewalks, behind the public library. Where the library's driveways cross the sidewalk, the wheelchair areas are very narrow and uneven. Is this something the city will replace, or is it up to the library?

Case Date:

4/10/2019

A year ago the fire hydrant on the north west corner of my lot was changed out for another one and 4 squares of concrete were taken out and replaced. No one came back to d repair the damage done to the lawn and fill in with dirt and plant grass. There is an 8-10 inch drop off the edge of the sidewalk where someone could break their ankle if they fell off the sidewalk. The fire hydrant is unusually tall as it stands on top of a giant pipe that sticks out of the ground 10-12 inches. I don’t believe this was some of your best work.

Case Date:

3/16/2019

On the bridge over Patterson Dr. on the B-Line there are 4 square B-line steel signs. In the recent winds, one of these has come loose and become bent. If there is more wind, which there will as it is almost spring, the remaining two connections may also become loose. It appears to me that the screws mounting the sign to the structure are not long enough. The sign then blowing and dropping makes for a very unsafe situation as it is 15 feet above the ground, sidewalk and road.

Case Date:

12/20/2018

These tenants never put back their trash and recycling bins. The sidewalk is narrow and the road busy. I sometimes have to take my dog into busy 3rd St. to get around the bins. Problem is at 411 3rd St. and has been an ongoing problem.

Case Date:

6/27/2019

I believe this house is vacant because this trash has been here for at least the past two weeks. It is very close to the sidewalk and appears that it may have been disturbed by animals. It is at the house on the north side of 7th St, the second house west from the corner of 7th St and Dunn St.

Case Date:

12/12/2019

For the second day in a row I have walked past the Rubicon and Which Wich on E. Kirkwood Ave. to find a bunch of chopsticks littering the sidewalk. I almost slipped on one today.

Case Date:

12/4/2018

Hello! I’m a resident of 639 north maple street. On my dead end street, there is an untrimmed, unofficial entrance that MANY residents of the neighborhood access on a daily basis. However, the path that has been roughly paved by passerby’s is steep, rocky, untrimmed and dangerous, especially in rain or snow. Even in the summer, it is dangerous. Children and pregnant women have issues going through here. I have tried to enter the b-line this way, but it’s too dangerous and steep for me. Anyway we can get something done for the neighborhood? We know there’s a sidewalk and safer way after the bridge on 11th to access, but out of convenience or maybe ambiance, most people enter through our dead end makeshift entrance. The makeshift entrance seems to not be in a definitive tenants yard/property. No one really knows. If someone could come check it out, that’d be great and appreciated. Thanks! - Ruth

Case Date:

1/13/2019

No snow plowed on Trotters Run on Friday or Saturday, Jan 12-13. All other side streets in Hyde Park have been plowed. Please make sure to clear the snow now and in the future.

Case Date:

1/20/2019

This is the start of the road and the driveway, snow is plowed where we have to shovel 6 feet into the road. Our cars can’t climb the snow bank to get out.