Case Date:

11/8/2019

Five Star Quality Care, Inc., acct #200412-001. The last bill rec'd was dated 9/18/19 for $51.31. If there has been a new bill generated would you please send me an attached copy to my email at kx5867@engie.com? Staying current on payments is treated with very high priority. I realize things can get lost in transition so I appreciate your attention to this matter. If you have any questions please contact me at kx5867@engie.com. Thank You and have a nice weekend! Kindest Regards, Kristin Gurley Billing Specialist ENGIE Impact for Five Star Quality Care, Inc.

Case Date:

11/24/2019

I tried to log into my COB account so I could pay my utility bill that is due on Tuesday (11/26/2019) and when I entered my account information and pressed login it presented the dialogue in the picture that is attached to this message. I need to pay my bill before Tuesday and it is too late to call tonight. You can reach me by the email associated with this account or by calling me (Cooper Murphy) at 812-572-6268. Thank you.

Case Date:

12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.

Case Date:

11/8/2018

The water at my house is down to the tiniest trickle. I checked to make sure I paid my water bill, because I was afraid that I had missed a payment and the water was turned off.

Case Date:

11/8/2018

My water is barely turning on. All sinks, toilets and shower.

Case Date:

11/8/2018

Water outage. We are up to date on payments.

Case Date:

11/8/2018

i live at 927 N Jackson St and we have no water pressure at all right now. It was working just fine earlier but now nothing.

Case Date:

11/8/2018

Water turned off

Case Date:

11/8/2018

I have no water pressure

Case Date:

11/8/2018

My water pressure is very low, so that my shower is useless.