Case Date:

5/8/2003

HIGH GRASS

Case Date:

5/8/2003

HIGH GRASS

Case Date:

8/19/2002

Overgrowth of brush in alley at Smith St. between Walnut and College (north/south alley).

Case Date:

6/11/2002

Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.

Case Date:

6/7/2002

Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.

Case Date:

5/23/2002

Mr. Kelley sent an email via the COB E-Government web site form stating that there is a line of sight problem at the intersection of Walnut Street Pike & Winslow Road. He states that a large treet obstructs the view of a driver turning east onto Winslow. Mr. Kelley would like to be emailed the status of this complaint after an inspection is completed.

Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.

Case Date:

9/26/2005

Still a trash problem. Cats are getting into it. They want to know about enclosure for the trash can's and trash.

Case Date:

6/1/2005

Unburied cable request. See attached email for details

Case Date:

6/1/2005

requesting a crosswalk at the entrance of sherwood oaks church where rogers road and spicewood lane intersect.