Water Utility Billing Problems
3247 S WALNUT SPRINGS ST
- Case Date:
- 6/2/2003
Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.
Water Utility Billing Problems
2368 LINDEN HILL RD
- Case Date:
- 11/18/2004
Letter requested appeal before USB due to large bill caused by heavy waterins in September 2004. Will be notified of next USB Admin. Subcommittee mtg. date and time.
Water Utility Billing Problems
1026 E 1st ST
- Case Date:
- 8/16/2004
Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.
Water Utility Billing Problems
3911 W Indian Creek DR
- Case Date:
- 6/12/2001
Rec'd letter from Thomas R. Yeagley, 3911 W. Indian Creek Dr. He wanted to complain about his bill - felt his wastewater charge was too high. He watered his garden and other plantings.
Water Utility Billing Problems
1601 E Camby CT
- Case Date:
- 4/9/2001
Letter was rec'd. from Mr. Polus who requested that watering credits be based on bills for January and March rather than April and May due to large amounts of watering done early in year.
Water Utility Billing Problems
1412 W 11th ST
- Case Date:
- 3/9/2001
Ltr. rec'd. from Mark Warner stated that bill at 1412 W. 11th was for $436.75. Mr. Warner feels that was an error and an adjustment should be made. Meter was checked by CBU, and no problem found. Mr. Warner feels that they have paid for bills and should be credited for the estimated bills received.
Water Utility Billing Problems
8615 S FAIRFAX RD
- Case Date:
- 2/5/2001
Letter was received from Mr. Johnson requesting relief from USB for inordinately high water bill received in January 2001 for water lost at 8615 S. Fairfax Road (aircraft storage hangar on grounds of Monroe Co. Airport.
Water Utility Billing Problems
214 E Hillside DR
- Case Date:
- 2/23/1999
Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.
Water Utility Billing Problems
441 W Gourley PIKE
- Case Date:
- 2/23/1999
Letter was received from Mr. Hartung re. ofc. bldg. he owns at 441 Gourley Pike. He received bill for $733.69 and wants it checked for errors.
Water Utility Billing Problems
1701 E LONGWOOD WEST CT
- Case Date:
- 9/8/1998
Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.