Letter rec'd. from Mr. Lauer stating that he did not feel that he should be responsible for rent owed by former tenant, Jeff Barrett. Mr. Lauer says he did not receive notice of the 2-years bills and would like matter referred to USB for resolution.
customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.
Mr. Norris sent letter complaining about January & February bills, infrequent meter readings, and inefficient accounting system.
Vacant lot with tall weeds.
The line of sight problem is at the intersection of Heather Drive and the east leg of Laurel Court. When you travel south on Laurel Court and approach the intersection with Heather Drive, there is no stop sign on the right side and the stop sign on the left side is obstructed by tree branches. Please see attached letter.
Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.
Tenants rent property at 413 S. Highland. Landlord (K. Norbu) says high water bills are their responsibility. He did fix leaking stool, however.
See attached letter, drainage on E. Wylie Street
Ms. Knoy requested a reduction of sewer charges due to leak in building.
Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.