Case Date:

8/4/2003

Case Date:

8/4/2003

Case Date:

6/2/2003

Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.

Case Date:

11/18/2004

Letter requested appeal before USB due to large bill caused by heavy waterins in September 2004. Will be notified of next USB Admin. Subcommittee mtg. date and time.

Case Date:

8/16/2004

Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.

Case Date:

3/30/2004

Letter dated 3/10/04 from Emogene H. Carter for property owned by Harold Carter stated at the end of Jan., Util. ofc. was called to check on overcharge of $28.41. Later, a copy of account breakdown was received confirming overcharge. Correction did not show up in either February or March bill.

Case Date:

1/16/2004

Letter states that water line broke and was damaging her property. Even though water line was not on her property, she repaired the problem and is now requesting reimbursement for the repair bill.

Case Date:

10/5/2000

Recd. letter from Jessica Schulman on 10/5 re. large consumption of water in June 2000 and $200.00 bill received. Referred to Customer Service for investigation.