Case Date:

5/22/1998

Citizen strongly objects to TCI rate increase. See letter.

Case Date:

3/20/1998

Letter received on 3/20/98 stated that Mr. & Ms. Riggins have had considerable trouble with storm drainage. The problem was worked on in 1992; however, the problem continues. Would like problem solved.

Case Date:

6/2/2003

Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.

Case Date:

6/2/2003

customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.

Case Date:

11/10/1997

Ms. Becker sent a letter requsting that she receive credit for 1/2 of her sewer bill for September. She purchased 18 trees and watered heavily so that they would survive.

Case Date:

11/10/1999

PLEASE SEE ATTACHED LETTER.

Case Date:

9/10/1999

Received letter from the Homeowners Assoc regarding damage done by cable up grade. (see attached letter)

Case Date:

6/17/2003

Ms. Warren requested an adjustment on account for property she owns at 3341 N. Kinser Pike. Her tenant left owing 7 months utilities bills. She does not feel she should be held responsible for her tenant's unpaid bills.

Case Date:

6/13/2003

Customer requests adjustment on wastewater charge for filing swimming pool - would like the May reading not be used in determining amount of wastewater summer bills.

Case Date:

7/24/2003

Sara Feuerbach, owner of 3411 Windcrest, does not feel she should be responsible for unpaid bill of former tenant (Victoria Johnson) because she was not timely notified of delinquency. Ms. Feuerbach requests review by the USB Administrative Subcommittee.