closed #64222
Water Utility Problems
422 E Cottage Grove AVE
- Case Date:
- 5/1/1998
House to the west is pumping water out of the basement through a hose, which continually floods the alley through which Ms. Curran must enter her own apartment unit.
House to the west is pumping water out of the basement through a hose, which continually floods the alley through which Ms. Curran must enter her own apartment unit.
WATER WAS BUBBLING IN THE STOOL
Water seeping out of yard and running down street.
NO WATER
HIT WATER SERVICE LINE IN REAR IN ALLEY
SW CORNER OF HOUSE HAS SETTELED WHERE NEW WATER MAIN ENTERS THE HOUSE. WATER HAS ENTERED THE HOUSE IN BASEMENT AND GOT CARPET WET.
YELLOW WATER
HAS YELLOW WATER, HAS ALREADY LET HER WATER RUN TO SEE IF IT WOULD CLEAR UP
WATER COMMING UP FROM UNDER PARKING LOT.
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.