Case Date:

7/21/2003

Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.

Case Date:

5/13/2003

ck water in basement

Case Date:

5/13/2003

orange colored water coming out of faucet

Case Date:

4/14/2003

Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.

Case Date:

3/20/2003

WATER METER IS LEAKING

Case Date:

3/5/2003

Emergency water shut off.

Case Date:

2/22/2003

Pipe burst in basement. Resident requested someone to come shut the water off.

Case Date:

2/20/2003

WATER COMMING OUT OF METER PIT.

Case Date:

2/20/2003

WATER COMMING UP BETWEEN THE SIDEWALK

Case Date:

2/20/2003

WATER RUNNING DOWN THE ALLEY AND POOLING AT THE BUSINESS STEPS.