Case Date:

8/28/2002

Grass not cut.

Case Date:

8/29/2002

Claire states that the new residents have just pitched the trash onto the front lawn. It is a huge mess and is attracting rodents

Case Date:

8/29/2002

During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.

Case Date:

8/30/2002

Apartments next to 320 S. Grant are allowing trash into the yard behind it and the trash container is not enclosed.

Case Date:

8/30/2002

Sewer backup.

Case Date:

8/30/2002

While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.

Case Date:

9/1/2002

Emergency line locate.

Case Date:

9/3/2002

CARS ARE BEING PARKED ON THE GRASS OF THIS PROPERTY WHICH IS VACANT.

Case Date:

9/3/2002

huge pile of trash along the south side of property

Case Date:

9/4/2002

customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.