after first call modem was replaced & orig. problem repaired; now experiences periodic interruptions in internet connection (30s to 1min) almost every evening. problem never occured before; left message with Patrick Cannon again - has never been called back.
Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.
Mr. Sanders is upset with Insight's automated message system. He telephoned Insight about the letter enclosed in his June billing statement. Scott Cooley was unavailable for comment. This complaint was received by Patricia George.
The owner has a refridgerator sitting out front of the house.
faxed RH/ missed pick-up/trash: Missed pick up. Please pick up today!
SEWER ODOR IN HOME.
TRASH LEFT OUT THE DAY AFTER PICK UP, TRASH LEFT OUT
pile of yard waste, limbs, etc. on left side of house
Wed B/ no notice/per her: Recycling: Is not sure why we did not get her newspapers- were in a brown paper sack.