Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

1/7/1998

Customer requests water at residence tested. Has been sick and thinks it might be caused by his drinking water. SG called Dillman lab. D.S. will call customer to arrange for sample pick up.

Case Date:

1/7/1998

Gutter/drain in front of her house fills up with leaves/debris. Whoever cleans it out often dumps the debris on her yard. If this is City, it should be hauled off. It's filling up now.

Case Date:

1/7/1998

LEAK AT METER STILL RUNNING

Case Date:

1/7/1998

RECYCLING BIN STOLEN OVER THE CHRISTMAS HOLIDAYS. WILL YOU PROVIDE HIM WITH ANOTHER BIN?

Case Date:

1/7/1998

MISSED TRASH PICK-UP

Case Date:

1/7/1998

RECYCLING: REGARDING HER RECYCLING IN THE (2) RUBBERMAID CONTAINERS. YOU TOOK HER CONTAINERS BUT LEFT THE LIDS. SHE ASKED THAT THE CONTAINERS BE REPLACED OR RETURNED.

Case Date:

1/7/1998

MISSED PICK-UP/TRASH: GENTLEMAN WAS MAILED WRONG TRASH PICK-UP DATE PACKET. I'VE MAILED HIM THE CORRECT INFOR. & SPOKE TO JULIO. WILL YOU PLEASE PICK UP HIS TRASH? THANKS TRICIA

Case Date:

1/7/1998

Says property next door has been abandoned over a year. Metal sticking out of the walls and children play there. Safety hazard. See AO's #4710, 6442, 7115 also. Pls continue to monitor and let Mr. Jones know what we can or can't do.

Case Date:

1/7/1998

CUSTOMER HAS RECURRING CLOGGING OF FAWCET AERATORS BY SMALL BITS OF LIME. SG RECOMMENDED CUSTOMER DRAIN & REFILL HOT WATER HEATER. ASKED CUSTOMER TO CALL BACK IN A WEEK IF PROBLEM HAS NOT CLEARED. 01/21/98 - SG CONTACTED A PLUMBER. PLUMBER ADVISED MR SMITH TO CHECK HOT WATER HEATER DIPSTICK. TODAY, (01/21/98) MR SMITH STOPPED IN TO SAY THAT THE DIPSTICK WAS THE PROBLEM. HEATER IS A GAS HEATER AND IS LESS THAN 3 YRS OLD.