Case Date:

12/31/1997

T

Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

12/31/1997

M,Y

Case Date:

12/31/1997

LOW WATER PRESSURE.

Case Date:

12/30/1997

A certain Transit driver continues to smoke on the bus. Mr. Schaad has informed Transit about this for a year yet the driver continues to smoke on the bus. Mr. Schaad is allergic to cigarette smoke.

Case Date:

12/30/1997

R

Case Date:

12/30/1997

R

Case Date:

12/30/1997

R

Case Date:

12/30/1997

Laurie has not seen 1 city truck in Blue Ridge to put sand on their streets. Laurie only has 2 ways of exiting the neighborhood, 1 exits to Walnut, the other to Dunn. There are many steep hills that pose a particular problem, especially where Blue Ridge Dr. and Blue Slopes Dr. intersect. There's a 3 way stop where these streets meet, where children wait for the bus. It's just matter of time before a child is hit b/c of uncontrollable sliding. Also, she has spoken to Jason Banach about this.

Case Date:

12/29/1997

WATER POURING OUT OF STONE WALL.