Case Date:

3/10/2020

Need to update name in online system

Case Date:

7/1/2018

Hello! Addresses entered into myBloomington are not coming up with historic designation information. It was difficult for me to find the information about my address, and the only reason I knew to dig was because I happen to have increased knowledge about the HPC and how some of that works. If I didn't know those things, I would never know my house was on the survey. When I finally did find the survey, it's difficult to look through because it's organized by neighborhood, then "scattered sites," not by street address (and it's just a pdf of a list). Luckily I know how to search and could find my address, but again, that's special knowledge that I don't think every user should be expected to have. Please fix this! Thanks!

Case Date:

7/2/2018

Some feedback for your web team: I find the city website generally to be clear, helpful, and easy to use. However, the lack of topic-specific contact information for city staff is frustrating. I don't like talking on the phone. I'd rather have things in writing. I would just like to know whom to email. But I have to guess. This--combined with weird, low-information job titles ("Rental Specialist 1," "Rental Specialist 2," "Program Manager"--those have no meaning to me as the customer of city services!) makes it frustrating to know whom to contact. Why not just make a directory that tells what important topics are in people's individual responsibilities and areas of expertise?

Case Date:

10/25/2023

Parking meters in main square

Case Date:

11/1/2023

I created ticket 186158 and got an email from Billi Bowlen with a question. But, I don’t know how to reply to the email as it was sent from uReport and return email is no-reply@bloomington.in.gov (uReport)

Case Date:

2/24/2022

I just tried twice to submit a water/sewer concern and I’m not sure it went through. Should I see a confirmation screen or receive a confirmation email? Thanks.

Case Date:

7/26/2024

When I try to click on a permit I previously applied for in the Civic access portal, I receive an error message. This prevents me from checking on the status of the permit. I also received this error message two weeks ago when I tried to check on another permit.

Case Date:

6/18/2024

Reports hang up/ don’t submit if you include a photo. They used to be an option to select the photo size, but that is no longer available. Might have something to do with photo size…

Case Date:

4/8/2024

Using the MyBloomington website, ( https://bloomington.in.gov/mybloomington/ ) It would be helpful to list the historic designation per the SHARD for houses both in and out of historic districts. (i.e. C / Contributing, NC / Non-Contributing, O / Outstanding, etc.) and linked to a page that explains WHAT THAT MEANS in terms of modifications to the outsides of houses, whether or not that structure is in an historic district. Many homeowners come before the Historic Preservation Commission angry and uninformed. Consult with the HPC Program Manager, Noah Sandweiss, on what to put in these blurbs - it changes based on whether the property is in a district, as well which district it is in. (Noah’s email: noah.sandweiss@bloomington.in.gov )

Case Date:

7/22/2022

The maps linked to the neighborhood parking permit applications have illegible street names. This is true with the overall map, as well as the first letter size map I tried (for my district.) overall map link is here: https://bloomington.in.gov/gisdata/mapgallery/Parking/ResidentialNeigbhrohoodPermitZones/parkingpermitmap_zone1.pdf