Case Date:

8/12/2019

Hi - On July 26, 2019 I tried using the Park Mobile app and got a message “Your account is suspended”. Apparently my credit card had expired so I deleted the card and added back a valid card, but still got the message. I gave up on the app and paid $1 into the meter. Yet, I was still charged the $1.50 by Park Mobile so apparently the app started a session for me without notifying me. Interestingly I never had to cancel the parking session (since I didn't know I had one). I submitted a trouble ticket to Park Mobile (also July 26), and finally today (approx 6 weeks later), finally got a response from them that they have no responsibility for refunds. It's only $1.50 for me, but I'm sure other Bloomington citizens are getting charged for an error in the app. I'd personally also like my $1.50 refunded please. Also, the current approach for requiring the user to manually stop the parking or get charged for 12 hours feels like a bit of a revenue scam. Not sure if that's Bloomington policy or Park Mobile, but I'd like to see it changed to allow the user to pre-set the timeframes. I've used Park Mobile in other cities and you can pre-set how many hours you would like to park and then update as you go if needed.

Case Date:

10/15/2019

Vehicle that may belong to resident of 1401 W. 6th but has been sitting at this vacant lot for over two weeks, maybe a month.

Case Date:

5/25/2020

Mattress and several items not meant for outside use in yard. Maroon van full of trash and disabled on Habitat Street.

Case Date:

11/8/2017

Car parked on grass and partially blocking sidewalk at 502 S. Washington. Call received from member of public.

Case Date:

5/7/2018

Red ford, license plate 588TQP, has been sitting vacant for over a month, blocking part of Grant Street. Caller requests the vehicle be removed.

Case Date:

7/12/2018

Car w/ no plate in yard

Case Date:

7/31/2018

Resident called in to report a silver GMC SUV blocking the stop sign at this intersection. Claims this has happened several times, making it difficult for drivers on Wylie St to see the sign.

Case Date:

9/11/2018

Michelle called to report an abandoned vehicle on Oak Street between 6th and 7th Street. The corner address is 1100 W. 6th St. It has been there for 2 months and its plates expired in July.

Case Date:

9/21/2018

Abandoned van on Habitat St. in front of 304 N. Hopewell. Flat tire, etc.