Case Date:

7/16/2024

Tree trimmings from storm on walker and Howe street

Case Date:

9/20/2021

I need my service restored

Case Date:

9/12/2021

I need my services restored immediately please

Case Date:

6/3/2024

People who are unhoused are leaving their belongings / lots of trash in the alley of our office building. Customers/clients/pedestrians use this alley often.

Case Date:

7/22/2024

The tree in the front of my home is jeopardizing my and my neighbor's roofs. We have three large silver maples here surrounding my home. The neighbor's giant, healthy silver maple broke in multiple points during the recent storms, destroying my roof and the back half of my house. It's costing about 15k in repairs, and my insurance took half of my claim amount away in non-recoverable depreciation and the deductible, so I only have enough to fix the roof even though my ceilings, floors, walls and electrical fixtures were all damaged as well. Additionally, the flood damage caused extensive mold growth throughout the back of my house. We are trying to work together to take care of these trees so this does not happen again, especially since I have to replace the whole roof. They are working to address one of the trees by taking out a loan, but the one in front of my house is on city property, and it would be good for us to get those larger overhanging branches trimmed back. Howe St becomes like a wind tunnel over on this corner when it storms and the trees are dangerous at that height. Additionally, there is a tree on the back side of my property in the alleyway between my house and the Optima Dermatology Center. The tree is overgrown and pulling down on the power lines that are connecting the pole to my house and my other neighbor's house. I will contact Duke about this, but they said on their website that they will only address the portion that is affecting the main power lines, not the lower power lines. In this particular case, the tree is affecting both the lower and upper lines, so I'm not sure whose jurisdiction that would be. It would only let me include one image, but I have three that I can send you to get a better look.

Case Date:

5/29/2024

Hello, I am writing to inquire about whether the sidewalk on the east side of S. Jackson St. between 3rd and 4th streets can be repaired. As a person with a visual impairment, I have a terrible time walking on the sidewalk in this location, which is in the block where my house is. The sidewalk is very uneven, with tripping hazards throughout its course due to decay. If I didn't have a visual impairment, it would certainly be easier to walk on this part of the sidewalk, but I know that others with no visual impairment also have a difficult time because of the deteriorated surface. Thank you.

Case Date:

1/31/2023

Sewer water is coming up through my basement floor drain due likely to a blockage somewhere in the sewer pipe line.

Case Date:

4/3/2023

There are holes in our line: one under the sidewalk, one under the street. They need to be fixed ASAP (we discovered the holes when a plumber was clearing a major clog the holes caused) and we need to know whose responsibility it is to take care of the issues under the road/sidewalk. The estimated cost of repair is incredibly high, and we're trying to find out what options/assistance might be available. Thank you for any information you can provide!

Case Date:

3/26/2024

I don't have a current photo but particularly since the utility work completed on this stretch of road the parking spots in front of the shops flood and hold water. The gradient actually seems to slope away from the drain instead of towards. As a result, we frequently have to bail out the parking spots to make them usable for customers. Flooding issues include the accessible parking spot, which poses a risk to the mobility impaired. How can we best collaborate on a solution? Thanks!

Case Date:

9/23/2022

Person has been living in an RV in the alley for most of the year. Lots of " personal items" have accumulated. There have been instances of domestic abuse here as well.