Case Date:

2/17/2020

Cart wheel was damaged during this morning's pickup. It won't roll. How do I request a replacement? Thanks!

Case Date:

2/20/2020

This past Monday our entire street's trash was not removed. When will normal trash removal resume, and what can we do about having two weeks' worth of trash? Thank you!

Case Date:

3/31/2020

Now that one of the things that people have started doing is cleaning up their yards, I already see many containers and plastic bags ready for the first yard waste pick-up. This won't be, in our neighborhood, until April 13. Is there any chance this can be moved up so that paper bags don't have to sit in rain and wind until the first pick-uptime? Thanks.

Case Date:

3/31/2020

Recycling was not picked up today (March 31) even though it was placed curbside yesterday evening. No notice was left. Regular trash was picked up.

Case Date:

4/2/2020

I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing. If this is a training issue, my address is 1257 W. Countryside Ln.

Case Date:

4/2/2020

Trash bin is routinely not completely emptied- only half emptied today! The robot arm system is not thorough.

Case Date:

4/9/2020

Trash truck picked up our can today, but it was so fast the can didn't empty. Can you can back out and get it? 2006 S Sussex. Thanks!

Case Date:

4/9/2020

Just to follow up on case 172189. Our trash can was never emptied. To re-iterate, truck picked it up this morning, but it didn't empty. 2006 S Sussex.

Case Date:

4/10/2020

Could you please send a sanitation crew over to pick up my recycling at 1006 W Countryside Lane. It was at the curb yesterday (my scheduled day) for pickup and they did not collect it.

Case Date:

4/20/2020

Trash in culvert in front of 403 S Mitchell St