Case Date:

7/9/2025

Re U-Report #204033: Thank you for picking up the couch so promptly! You all rock!

Case Date:

7/9/2025

Today was recycle day. My recycling container is now missing. What are next steps to replace it? Thank you in advance.

Case Date:

7/9/2025

My recycling container is missing. Placed it at the curb Tuesday evening. It was still there Wednesday morning when the collection truck entered my street. An hour later I went out to bring the bin in and it's gone. Look in the truck. I need a large-size replacement. Thank you

Case Date:

7/11/2025

Hello, I lost my waste bin this Wednesday, 7/9. Your staff left my yellow recycle bin and my neighbor's larger waste bin on the curb. My neighbor took his waste bin on 7/10, but I couldn't find my waste bin. How could it be lost? I guess one of my neighbors took mine by mistake. Please advise me on how to resolve this issue. I need a waste bin ASAP.

Case Date:

7/22/2025

Why were trash and recycling cans commingled onto one truck on this morning’s collection on W. 6th Street? I witnessed collection and was shocked to see both receptacles emptied into the same truck?

Case Date:

7/31/2025

Some of my trash was not collected from my trash bin today.

Case Date:

8/5/2025

Recycling not picked up.

Case Date:

8/7/2025

My trash didn’t get picked up. This is about the 4th time this year. It was on the side of the road right next to the recycling (which did get picked up). I have 4 kids at home I can’t go a whole week without my trash being picked up. Please help!!

Case Date:

8/26/2024

We were charged over $300 under sanitation for "Large Item Pick up", however, were not responsible for any items that were allegedly picked up. I have tried to get in contact with the sanitation department for the past month with no avail. I would like to get this issue resolved so I am not responsible for the charges or the late fees that could potentially accrue. Please contact me via email as that is my preferred method of communication.

Case Date:

6/17/2025

My tree branches were not picked up despite being at the curb last week. I created a ticket last week with UReport. Rhea closed the ticket stating that I was told what to do. That is false. No one ever contacted us and the ticket was closed without anything being done or fixed