Case Date:

1/10/2016

City plow left a barrier of snow and ice at the edge of our driveway and we cannot move it alone. We cannot get out by ourselves by car. In the past 27 years, the city plow used our cul de sac as a turn-around location and NEVER before left snow at the front of our driveway. Help. We're not physically able to move the snow barrier that was left by the plow. We're at the south end of S. Brooks, one block east of the junction of High and Covenanter.

Case Date:

1/11/2016

snow/ice removal - we desparately need a sand/salt mixture on our sheet of ice roads in our neighborhood

Case Date:

3/2/2014

I have been very disappointed with the snow/ice maintenance of Rockport Rd south of Tapp Rd this winter. Before writing this letter, I researched your site and discovered The Highlands neighborhood, and ways in and out of the addition, are exclusively excluded from within the city limits. It appears there is a cut out just around my neighborhood excluding it from city snow/ice removal. Now I realize why there is a huge difference in road conditions and safety once you cross Tapp Rd. With how curved Rockport Rd is in that stretch and how many pot holes and construction obstacles there seem to be, it is very dangerous to have even a little bit of snow and ice on that road. I was very surprised that this doesn't fall under the city's responsibility considering how many residents there are in that neighborhood and how many children and school buses come in and out. I work at the hospital, a 3.5 mile drive, and have a very difficult time getting to and from work on that road. I have had to get a ride multiple times during this severe winter, as the hospital does not close and always needs its employees to be there, safe and on time. I want to know if there are options to get that road cleared during winter weather to increase safety for the city's many residents of The Highlands neighborhood?

Case Date:

1/6/2015

I appreciate the snow removal services provided by the City. After today's snow, I noticed that the lower part of our street was clear but the cul-de-sac was not. This is the first time this has occurred. As the snow season begins I thought I would check in to make sure that it is planned that the cul-de-sac will normally receive the same services as the rest of the street. Thank you.

Case Date:

2/5/2014

The snow in Brookstone Ct. should be plowed to the back of the court between 3400 and 3404 (see attached photo). Otherwise over 2/3 of the court will simply ice over with traffic and sub-freezing temperatures through the weekend. Also, this was previously requested on 1/5. After the request, the driver did a great job throughout January, so thanks to him! I think he drove truck # 4940. Just need to continue plowing to the correct spot.

Case Date:

12/23/2022

If possible, could a truck be sent to clear the street of snow? Thank you!

Case Date:

12/23/2022

Street is tough to drive as there is snow accumulation along the hills of our neighborhood. Slippery and dangerous conditions

Case Date:

12/28/2022

I would like to request that the snow plow driver pile up the snow in another location rather than in my front yard. For years now, I have had a really hard time getting grass to grow in that front median, likely because of all the salt that melts into my lawn each year. I would be happy to forward a photograph of the huge snowbank that is deposited there by the plow drivers every time it snows.

Case Date:

1/25/2023

People are not able to get up Thornton Dr EBL. Possibly a little more snow removal and de-icer on the EBL, not just the WBL will help.When one of your people get a chance.

Case Date:

1/25/2023

I hate to put complain about snow removal, but for some reason when they came down Cambridge they piled a whole load of snow over the storm drain and since everything is melting so quickly it's important to have these cleared. I've cleared the others but this is just too much snow for me to clear. Thank you!