Case Date:

2/7/2019

Part 2 of my complaint (I thought I'd have more room to give details.) (1) Bloomington Transit bus driver Randy turned the corner into the Transit Center so fast I fell from the side seat to the floor and my bags fell from the seat too. I landed on my feet. Randy didn't say anything. When I was exiting, I said, "I fell - I could have gotten hurt!" and HE SAID NOTHING. Not an apology - NOTHING. He obviously didn't care. This happened months ago and was reported to Eli McCormick, Customer Service Manager, when it happened. (2) Since then Randy has made ridiculous complaints to me when I get on the bus - all these have been reported to Eli M and I've asked him to preserve the videos from those incidents. (3) Randy is getting more and more dangerous, and now swerves right at me in front of the main library on Kirkwood when he sees me there. He drives too fast and heads RIGHT AT ME! No other driver in town is doing this, nor has done this, in the 3 1/2 years I've lived here. I've seen him stop in the street and not even swerve right into the stopping lane when he doesn't see me and other passengers are waiting there. On January 31st, he drove at me fast and Eli said, "We've reviewed that video... you were on the curb, and we don't feel that's a problem." Eli said another manager analyzed him before that, and said he was going 18 miles an hour on approach. Other drivers have told me 10-15 mph is reasonable. On February 5 he aimed right for me and when I didn't move he wailed on the horn. When I got on, he said, "You're not supposed to stand in the street!" I said, "I wasn't in the street - I was in the parking lane - and YOU'RE not supposed to aim for people who are STANDING STILL!" I've told Eli to preserve this video and I have to request it at the City Legal Department. I filed Police Report #B1905058 with Officer Crider, Badge #1369 that night. Randy is dangerous, vindictive, childish, and a LIABILITY for Bloomington Transit and this city! I don't see why Eli M and that company don't understand that.

Case Date:

2/8/2019

Part 3 of my complaint. Last night Officer Skelton would not show up as requested to observe Randy's driving, suggesting that I video it and give a copy to the managers of the bus company. I explained they already know and are making excuses. He still didn't show. I Ieft a message for Ofcr Crider to call me. He was on a run but NEVER called me back. HELP.

Case Date:

3/18/2019

I'd love to see a bus stop in Matlock Heights. I am not comfortable with my kids crossing the Bypass to get to existing bus stops, which really limits their ability to ride public transit. Thanks!

Case Date:

4/1/2019

This bus stop might be the worst one in the City! Building a landing pad east of it (beyond the sign) would be a great idea.

Case Date:

8/3/2017

Request for a trash receptacle at the bus stop next to Mother Hubbard's Cupboard. Said he is willing to maintain the small receptacle if one is acquired. Contact constituent for more details.

Case Date:

9/22/2017

Hello, I am finally writing here because of the immense and frankly overwhelming inadequacies of Bloomington Transit and what seems to be everyone working there above the position of bus driver. I have emailed them 4(!) times without any response. My primary concern is specifically with the 6 bus route, but it is rampant amongst many of the routes. I have consulted with multiple 6 bus drivers, who will remain anonymous, and discovered quite a bit. I didn't know that Bloomington's government had contracted the group that organizes Bloomington transit, and that seems to be the root of where the problem lies. Bloomington Transit has gone with apparently very little oversight for quite the time now, and I believe that time must come to an end. They are abusing their monopoly of student dependency and it is sickening. The 6 bus route has not been adjusted at all to deal with the new City Flats on Walnut which have completely overloaded the bus. This, combined with the 6 very large apartment complexes the 6 bus already directly served, plus the incompetence of whoever is in charge of dispatching the buses, has completely destroyed the route. WHY YOU SHOULD CARE: I know that money is the only way to make any sense to a government, so how would you like a massive lawsuit when one of these now CONSTANTLY overloaded buses crash? Everyday the bus is packed to the gils with people filled in way past the yellow line, which is entirely illegal. Bus drivers have told me that Bloomington Transit knows about this and by their lack of response are wholly complicit and will be liable in the end. That's on you. This is not only incredibly wrong on the grounds of being monopolistic and shrewd business practice, but it is now endangering human lives. This is not even to mention how abusive this is to the drivers, who are the real reason I'm writing you today. It is time to reign this in, before people are seriously hurt and the blood (and money owed) will be on your hands.

Case Date:

1/28/2018

This is the worst stop ever for a bus stop. On two occasions, I have witnessed close calls by drivers stopping very hard and abruptly. It's at a location where the two lanes into the roundabout begin, but cars stop making everyone behind them stop. Very, very, very, very BAD location for a bus stop.

Case Date:

2/15/2018

City buses have destroyed every street in this town. What is going to be done about this?

Case Date:

4/25/2018

There is an issue with the Route 2 West Bloomington Transit Stop C at Crescent Rd and W 17th St. The residents at the Reserve at Chandler Glen have to cross a dangerous intersection to get to the bus stop. Due to the hills on either side, they are not able to see if there is ongoing traffic. Do you have options for resolving this issue?

Case Date:

10/4/2016

I'm currently on bus 0345 with a female driver going eastbound towards Fountain Park. She was just incredibly, incredibly rude to a fellow bus rider. She threw her hands in the air when the new rider did not immediately have their ID in hand, mentioning "this isnt a taxi service" and just overall being very disrespectful. Her attitude was very unprofessional and I could tell the other rider was very uncomfortable.