Case Date:

2/22/2012

Miss out picked up by Heath Whaley and Jeff Morris

Case Date:

2/20/2012

Miss out picked up by Roger Todd

Case Date:

2/20/2012

Resident stated that trash was not picked up. When Scott Holland went out to pick up trash, there was none out.

Case Date:

2/15/2012

Miss out completed by Jeff Morris. jeff stated that there were no tags on the trash can at the time of his arrival.

Case Date:

2/7/2012

Miss out picked up by Don Cranfill

Case Date:

2/7/2012

Miss out picked up by Don Cranfill. 948 states that this was a late set out and that this customer frequently does late set outs.

Case Date:

1/26/2012

Resident claimed that trash crew has broken the handles on three trash cans in the last month. When speaking with resident, I advised that it would be highly unusual for that to occur and he might attempt to take the cans back to the store they were purchased from a month ago. I also advised that handles frequently break when cans are overweight. Resident had not been written up for cans being overweight in the last month. We provided resident with one trash can. I informed him that we would not be able to provide him with cans again. After the can was delivered Dan Baugh noted that the cans are always overweight at this particular residence and that would be why the handles break. Dan also stated that his crew had not broken the handles of three different cans within the last month. I asked that Dan please start writing this resident up for overweight trash to maintain appropriate records and that he not pick the trash up when it is over 40 pounds per can.

Case Date:

1/26/2012

Replaced one trash can for resident. She stated that hers was broken by trash crew.

Case Date:

1/26/2012

Courtesy pickup per Shelby. Resident, Sarah Thorpe, claimed that trash was out by 5 am and not picked up. Crew 956 stated that trash had not been placed out at curb as they pay special attention to this location due to several write ups in the past.

Case Date:

12/29/2011

Courtesy pickup completed by Paul Carter.