Case Date:

2/29/2020

Your on-line bill-pay site is down.

Case Date:

3/2/2020

I have had CBU for 2 years my water bill never exceeded $50. My utility bill this month was increased 50% to $100. I am a senior citizen I have not changed my water or sewer usage. I would like to know why such a large increase. Please advise Vera Gayheart 43951-013

Case Date:

3/6/2020

water bill

Case Date:

3/11/2020

The pool at the Village at Tenth and College looks toxic and can be a safety hazard if drained.

Case Date:

4/16/2020

We got left a notice on our door stating that our water meter was creeping and that we should contact maintenance. We contacted maintenance and they stated it was likely due to new meters being installed. Our bill this month is 3 units higher than our bill has ever been before and we are beginning to wonder if the meter issue is related at all.

Case Date:

4/17/2020

Payment sent from IUCU 4/6. Still not showing up for 1500 E Richland Dr.

Case Date:

6/17/2020

The Blgtn Utilities payment website has been inaccessible all week. Signing in leads to a 'runtime error' announcement page. -- I regularly pay my bill online but was happy that a very nice lady at the UtlisDept took my payment over the phone. But please see to the website? Thank you very much. stv

Case Date:

8/2/2020

My utility bill for account 7559-002 for period 06/01/2020 to 07/07/202 shows water usage of 82000 gallons. In all previous periods for the year, the usage never exceeded 4000 gallons. There were only three people living in the house during this latest billing period. A new water meter was installed during this billing period by your company. There appears to be a problem here. There is no way the water usage being charged for was actually used.

Case Date:

1/19/2021

This morning (1/19/21) our water heater broke and we had to have an emergency water shut off. Our water heater was fixed by 10am and I called to have our water turned back on. I was PROMISED that a technician would be by before 6pm to turn our water back on. No one arrived so I called the office and received a very rude response when I called to check if someone was still coming. I was told we would just have to be serviced the next day, even though I was told I would be serviced on the 19th and never was. This is a true inconvenience and we received an incredibly rude response.

Case Date:

1/31/2021

We have no water coming to our house