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City of Bloomington, Indiana

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closed #166024

Water Utility Billing Problems

Case Date:
9/24/2018

1301 S. Walnut St. The meter reading person reported that current usage was 10,000 gallons. There are no drips or running toilets at the property. City crews did do major work in front of the property recently - is it possible that the recent work impacted the sewer water?

closed #166026

Water Utility Billing Problems

Case Date:
9/24/2018

My name is Brynn and I live in the Regency Court apartment complex. I am signed up through the City of Bloomington to pay our water and sewage bills, but we have been moved in for over 2 months and have not yet received a bill. We just are wondering when we will receive that, and want to make sure that we have not missed any! Thanks!

closed #166146

Water Utility Billing Problems

320 W 8th ST

Case Date:
10/6/2018

We have recently purchased the home at 835 Sheridan Dr. Bloomington. I would like to pay the water bill for this online as we are not fully moved there yet. I can't find my account number anywhere on any of the emails that you have sent me. Please let me know the account number so that I can pay this bill. thanks, Carl & Connie Johnson

closed #166183

Water Utility Billing Problems

401 S Mitchell ST

Case Date:
10/10/2018

Water Meter not working. Bill is 0 usage for 2 months. 1219 E Atwater Ave. Account Number 21642-023.

closed #166227

Water Utility Billing Problems

Case Date:
10/15/2018

I have attempted to pay my water bill online two separate times now and the system will not approve my purchase. I have tried completing the payment on two separate occasions (10/08/18 and 10/15/18) and I have tried with different credit cards. I still haven't been able to complete the payment. My account number is 30500-028

closed #166290

Water Utility Billing Problems

Case Date:
10/23/2018

I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!

closed #166397

Water Utility Billing Problems

117-199 S Union St, Bloomington, Indiana, 47408

Case Date:
11/1/2018

I signed up for billing and paid all my past bills over the phone, but I was told that I would be sent a login number for the portal. I haven't received this login, and therefore have been unable to pay my utility.

closed #166513

Other

5314 S Southway DR

Case Date:
11/12/2018

The person that this is addressed to does not live here at 5314 S. Southway Drive. And we keep getting bills for them. Have came to report this in person and also attempted to call your office with no results. Please get this taken care of. If not to stop the annoyance to me, to help this person keep their water on.

closed #166570

Water Utility Billing Problems

400-598 W Amaryllis Dr, Bloomington, Indiana, 47404

Case Date:
11/16/2018

Extremely high bill that was a problem last month, and is again a problem this month. Im not paying for water I didn’t use. I can’t afford it, I’m a college student. The bill went from $40-50 to $250-$350. This is ridiculous. We usually average 4-5 thousand gallons.. The first high bill was 26 thousand gallons, the second (most recent) bill is 20 thousand gallons. Maintenance for my apartment has come and checked everything, nothings wrong. Has to be a bigger problem. The bill needs to be waived, and the problem needs to be fixed. I live at Hoosier Court Apartments, apartment 519.

closed #166813

Water Utility Billing Problems

3649 E 3rd ST

Case Date:
12/12/2018

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