Case Date:

9/18/2019

I have moved and need my address updated to 401 S Notre Dame AVE, South Bend IN 46617. This is for account #504-003 and my name is Lori Hiscock

Case Date:

2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?

Case Date:

9/6/2022

We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.

Case Date:

6/28/2012

Have a sinkhole in yard and green grass over it. Looks like a water leak in main line.

Case Date:

1/29/2020

the website for paying the water bill is not working

Case Date:

1/23/2023

Case Date:

10/10/2018

Water Meter not working. Bill is 0 usage for 2 months. 1219 E Atwater Ave. Account Number 21642-023.

Case Date:

5/28/2024

The water usage is exceedingly high and we are not sure why. The amount that is recorded as being used seems like way more than we could use, and we suspect there may be an issue with the water meter or a potential leak somewhere that is causing an issue with the reading.

Case Date:

11/16/2018

Extremely high bill that was a problem last month, and is again a problem this month. Im not paying for water I didn’t use. I can’t afford it, I’m a college student. The bill went from $40-50 to $250-$350. This is ridiculous. We usually average 4-5 thousand gallons.. The first high bill was 26 thousand gallons, the second (most recent) bill is 20 thousand gallons. Maintenance for my apartment has come and checked everything, nothings wrong. Has to be a bigger problem. The bill needs to be waived, and the problem needs to be fixed. I live at Hoosier Court Apartments, apartment 519.

Case Date:

4/16/2020

We got left a notice on our door stating that our water meter was creeping and that we should contact maintenance. We contacted maintenance and they stated it was likely due to new meters being installed. Our bill this month is 3 units higher than our bill has ever been before and we are beginning to wonder if the meter issue is related at all.