Case Date:

9/7/2019

The Nail Studio on the East side was dumping their cleaning solution into the parking lot. Eventually, this detergent will wash into our waterways. Our MS4 investigated this illegal dumping. At the time we did not see any liquid on the pavement or see evidence it was entering our drain system. We conducted education to the Nail Studio and informed them that dumping any industrial/commercial waste on the ground was prohibited by municipal code.

Case Date:

6/9/2025

The grass in northern part of Bryan park appears to be wet. I saw water coming out of the ground near the basketball court. There are puddles in some places and in most places the grass is just soaking wet. Since there is no active rain, I thought that amount of water is unuy. And the water coming out of the ground could indicate a water leak. I attached a picture of the hole I saw. There is water coming out of it. But I couldn't attach a video from it here.

Case Date:

4/3/2023

There are holes in our line: one under the sidewalk, one under the street. They need to be fixed ASAP (we discovered the holes when a plumber was clearing a major clog the holes caused) and we need to know whose responsibility it is to take care of the issues under the road/sidewalk. The estimated cost of repair is incredibly high, and we're trying to find out what options/assistance might be available. Thank you for any information you can provide!

Case Date:

6/10/2020

Strong sewage smell in our kitchen, laundry room and bathroom. The city has come out every year to clear the main sewer pipe running under the easement between our house and the neighbors house. IMPORTANT: Last year the city ran a snake and said there were no blockages. The problem persisted and they came back with a remote camera and saw "All kinds of roots creating blockages" from my neighbors tree. Please learn from the mistakes of last year and bring the video equipment first this year...PLEASE!

Case Date:

3/17/2025

We had an ice buildup issue in the last deep freeze we’ve never seen before on 3rd st. Not even from the first deep freeze. Water runs from the location and house I tagged all the way down to 4th street and hasn’t stopped even as everything else has dried up post rain. Not sure if it’s a house issue or pipe issue but figured worth noting.

Case Date:

2/27/2024

For years there has been a strong sewer smell in the this area. (I have paid for plumbers to examine my house and the problem is not in the house.) As the cable workers have been laying the cable, I asked various if they also smelled the sewer odor and if they knew where it might be coming from. There were three basic answers: (1) A "lift station" in one of the drains may be faulty; (2) the terrain where sewage may back up at the crest of the hill; and (3) the manhole cover between houses at 909 West Gourley Pike is old and may be corroded so that the sewer gas is able to escape.

Case Date:

4/8/2025

There are two pipes that run under the railroad tracks, opposite the B-Line trail at lamppost 157, that are part of the stormwater drainage system for the surrounding neighborhoods. They both appear to be almost completely blocked up, effectively creating a stagnant pond on the north side of the tracks. I tried clearing debris from around the mouth with a rake, but I believe the blockages are deeper inside the pipes. It would be good if this could get cleaned out before mosquito breeding season begins. It might also be a good idea to install a grate to prevent larger debris from getting lodged inside these pipes in the future. Thanks!

Case Date:

4/30/2025

Drainage pipes that run under the railroad tracks are blocked up again. I cleared as much as I could from the inflows but I can see more material lodged inside. Hope we can get a grate installed at some point to prevent future blockages. Opposite the B-Line trail at lamppost 157. Thanks!

Case Date:

6/29/2025

Drainage, Retention ditch behind my residence needs to be cleaned and maintained... it is filling up with weeds, small trees, debris... I was told it would be kept clean to allow for better drainage! Who is responsible for maintenance of this ditch?! Thanks so much

Case Date:

1/28/2024

Complex, long-standing problem: water pools and has nowhere to drain to on Woodlawn just north of 12th Street and up against the south side of the RR tracks. This isn't such an issue when the temperature is reasonable, but when it freezes it poses a sliding risk when the train is approaching. Major accident just waiting to happen.