Sewer Problems (Sanitary Sewers)
1007 W Pinehurst DR
- Case Date:
- 6/5/2024
Public sewer with an improvised cover without any type security, which gives off bad odors, located in the backyard of my property. I would appreciate the prompt response and solution from you, I have an Autistic son and this represents a danger for him and for the family.
Potholes, Other Street Repair
2671 E Covenanter DR
- Case Date:
- 6/10/2024
Sand and debris in the intersection on Covenanter just east of College Mall Road.
Blocked Street
1701 1/2 S Walnut ST
- Case Date:
- 6/27/2024
1701 s walnut. Tree on the street fell into the street. Tree was pushed into sidewalk. Pushed tree into house. Minimal damage to siding but branches caught under / on rubber roof and lifted it up causing leak. Was also pushed over water meter cover may have moved the pit That tree and brush has been hauled away.
Fire Hazards
1219 E Tremont WAY
- Case Date:
- 6/28/2024
A large tree fell during the storm and is on top of one of the city’s fire hydrants. It is also blocking the sidewalk and half of the road.
Water Utility Problems
3855 E Brighton AVE
- Case Date:
- 7/2/2024
We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940
Utilities Construction
812 S Park AVE
- Case Date:
- 7/5/2024
The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc
Potholes, Other Street Repair
404 E Hillside DR
- Case Date:
- 7/5/2024
There is a raised metal utility item in the street. Not to proper grade, will pop a tire. Please fix along hillside here.
Sidewalk & Curb Complaints
935 S Romans WAY
- Case Date:
- 7/9/2024
water main marker protruding from sidewalk
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Debris Removal (Sand, General Street Debris)
3132 E Moores PIKE
- Case Date:
- 7/13/2024
Please consider sending a sweeper to this section of East Moores up the hill from Sare going east