Water Utility Problems
3855 E Brighton AVE
- Case Date:
- 7/2/2024
We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940
Potholes, Other Street Repair
3884 E Regents CIR
- Case Date:
- 11/7/2023
Utility access cover in street is loose
Debris Removal (Sand, General Street Debris)
3895 E Regents CIR
- Case Date:
- 4/12/2024
Recent floods have left a ton of grit, sticks, and gravel in the road here
Drainage or Runoff
404 E 1st ST
- Case Date:
- 3/5/2024
There appears to be a broken water main because water has been rising to the surface on my property the past 5 days. My front north sidewalk (photo attached), east sidewalk, and south concrete garage floor have been soaked for the past 5 days. My basement is dry and no pipes are leaking in my house. I live next to the lane that has a main water pipe underground. Please check this out as soon as possible.
Thank you,
Elida C. Behar
March 5, 2024
Potholes, Other Street Repair
404 E Hillside DR
- Case Date:
- 7/5/2024
There is a raised metal utility item in the street. Not to proper grade, will pop a tire. Please fix along hillside here.
Drainage or Runoff
406 S Madison ST
- Case Date:
- 2/1/2024
Water running out of ground for a week.
Sewer Problems (Sanitary Sewers)
414 W Somersbe PL
- Case Date:
- 3/28/2024
strong sewer smell in neighborhood
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Sewer Problems (Sanitary Sewers)
505 S Swain AVE
- Case Date:
- 8/16/2024
City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.
Sewer Problems (Sanitary Sewers)
510 W Dodds ST
- Case Date:
- 1/4/2023
I noticed a large pothold in the middle of the street on this block this morning. I don't think it was there last night, and it was dangerously large!