Case Date:

12/9/2025

I have signed up for online access, but to date I am not getting my bills online. What do I need to do?

Case Date:

12/14/2025

Auto pay failure. I am signed up for Auto Pay. Every time I log in to my account, it says I am signed up for Auto Pay. But the city keeps failing to collect that Auto Pay payment and charging me late fees for bill that are approved to Auto Pay. If someone can address this matter, I would appreciate it.