Case Date:

6/10/2024

My water bill for this month is showing twice our normal consumption rate, which I believe is incorrect. We have not changed our usage habits, let alone doubled them.

Case Date:

11/2/2024

I currently have aqua pay but I’m not sure how to stop it. I haven’t lived at this address I’m in over a month. Please help.

Case Date:

4/9/2025

I am trying to start service at this address and stop service at 613 s park square drive bloomington in 47403. But the website doesn't recognize 215 n johnson ave lot 225a bloomington in 47404.

Case Date:

9/11/2024

Extremely high bill for water not used, no one is contacting me back about it

Case Date:

10/8/2024

My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter

Case Date:

1/14/2025

We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you

Case Date:

8/26/2025

We were not responsible for the water loss on 08/25, our pipes bursted and I’m requesting a proper billing adjustment for the month of August. Thank you!

Case Date:

6/24/2024

We received a notice on our door that our water usage was higher than usual--"30 gallons per hour used." Could this be from watering our garden about every-other day over the last couple of weeks? Should we be concerned? Since we can't access the meter ourselves, is there a way we could get meter readings over a two- or three-hour period when we're not intentionally using any water?

Case Date:

8/11/2025

Unrealistic high water usage

Case Date:

10/12/2024

I received a bill for the month of September, but I have not lived in this apartment since August