- Case Date:
- 7/5/2025
Water quality has gotten extremely bad the last week. We (Starbucks store) monitor our water filtration system regularly and normally need to change the filter every 3-4 months (filters are rated to last up to 6 months but they ask us to change them once they become "latte colored"). Saturday 6/28, we found that our water filter was nearly completely black despite being only 1 month old. We changed the filter on Sunday 6/29 and within 24 hours it had already turned "latte colored" (tan). By Tuesday 7/1, it had already turned a dark brown and we had our water filtration system contractor Icee come out and check over the system, run a refresh, and change all changeable parts. Today, Saturday 7/5, the filter is back to being a dark brown color. We are concerned about what is in the water coming through our system and for those around us consuming tap water.
- Case Date:
- 6/30/2025
We have a heavy discoloration (brown) from the main line coming into the home. We have a pre-filter prior to plumbing through the home and the pre-filter shows a heavy (almost solid) brown within 24hrs from changing the filter.
Potholes, Other Street Repair
- Case Date:
- 6/30/2025
My concern is too little or no erosion control in place on 19th St., where major storm sewer installation is going on. The street was flooded with muddy water on (6/29/25) Sunday morning. Tree limbs and debris left in the street after water receded. Crider is cleaning it up now. There is major excavation with lots of loose soil piled up on that 5A site so is this going to be contained in the future as work continues. I'm sure Utilities does not want this dirt flowing down and getting in to the existing storm pipes. It is a mess up here. Plus storm grates on the low end are filled with debris once again.
Water Quality
2912 S Forrester ST
- Case Date:
- 6/28/2025
We have a whole home canister filter that attaches to the city water supply as it enters our home. We changed this filter 25 May 2025. Today, we noticed the filter is absolutely black. We have previously gone 3+ months with only the slightest discoloration and minor particulate matter. What happened? Why were residents not better notified? Was this a known issue?
Water Quality
2426 S Spicewood Ln
- Case Date:
- 6/27/2025
There is an odor in my water I don't usually smell I have aldi had stomach issues the past few days.
Water Quality
2426 S Spicewood Ln
- Case Date:
- 6/27/2025
There is an odor in my water I don't usually smell I have aldi had stomach issues the past few days.
Water Quality
3830 E Tamarron DR
- Case Date:
- 6/21/2025
Whole house water pressure is low/weak. Current water bill doesn't show an increase in water usage. Wondering if there is an issue elsewhere impacting pressure?
Water Utility Problems
3118 N Norwest Woods CIR
- Case Date:
- 6/20/2025
My water suddenly stopped working. I don’t hear or see any broken pipes
Water Utility Problems
3104 N Norwest Woods LN
- Case Date:
- 6/20/2025
no water in our sub division
Water Utility Problems
1215 S Tall Oaks DR
- Case Date:
- 6/12/2025
12151 s tall Oaks
Hydrant has the stem up 2-3 inches It could be broken and leaking