Case Date:

10/28/2021

I am a resident of B-Linr Heights Apartments and I am disabled as is my daughter and quite a few other residents. We use the bus often and love having a bus stop close to the apartments. The problem though is that the bus stop is not handicap accessible. There is a makeshift ramp of sorts that is basically leftover blacktop that is sort of threw there. I know my daughter and myself usually walk alongside the road, there is a bicycle lane, until we reach a lower part of the sidewalk and there we try to lift our rollators to get on the sidewalk. I know there is an elderly man and woman who also take the bus and use mobility aides as well. It is dangerous to walk up the road but when you cannot use the makeshift ramp to access the sidewalk you are limited as to options. I know a few drivers have let us off the bus down at the green trades district sign that is at the road directly across from the apartments. This has helped as the area there is accessable. I don't know if the stop could possibly be moved down to there or if someone could look into fixing the sidewalk alongside Rogers St to make it more handicap accessible, but I do think many of the residents, not just myself, would be very appreciative of it. Thank you for taking this into consideration. We enjoy where we are and taking the bus, we just want to do so a bit safer. Thank you.

Case Date:

9/18/2023

The right side of the street has no parking signs that can't be seen and no part of the curb is yellow. Starting at the first house as it curves numerous cars like to park at night on that side going up to spring Street. From the first house up 2 the first stop sign have people. Parking on the no parking side. We've asked them 2 stop, but maybe because this is a dead end street the city hasn't addressed the brush blocking the signs And no yellow curbs. My girlfriend hit a truck parked illegally at night last week. Sorry. To ramble but we need this addressed B4 someone gets hurt/ and or winter gets here

Case Date:

5/19/2025

We’ve had large trucks run over our curbs repeatedly and the neighbors have also had issues with trucks going on their yard and damaging their property. We were told poles or other barriers couldn’t be put in place ironically until there is an accident first. But I am writing to request that a no large vehicles over a certain size or with carriers attached be allowed to turn there. The attached photo is the specific truck as it ran the curb from EMI

Case Date:

7/16/2025

Requesting resurfacing of road and sidewalk. Sidewalk comes partially on Roosevelt up till the house next to fire station and should be extended. Resurfacing is way overdue with countless potholes patched and re-patched over the years. We pay too much in taxes. Please help.

Case Date:

7/20/2025

Plant overgrowth obstructing sidewalk

Case Date:

7/23/2025

500 S. Hawthorne: excessive growth on Hunter St. sidewalk side of the property makes sidewalk impassible without crouching down.

Case Date:

7/20/2024

Our outgoing water pipe backed up and flooded our basement. The plumber ran a camera down the drain and believes the pipe has been hit by the fiber cable installer yesterday, July 19. The plumber said the cable installer should fix the problem. Who should I call?

Case Date:

3/14/2025

I am the HOA Board president for Windermere Woods. I have received comments regarding holes that were dug in the common area between the lower portion of Windermere Woods Drive and College Mall Rd. I honestly don’t know if it’s a sewer issue or something left from the installation of fiber optic lines. I’m starting with sewers due to the location of the holes. There are two storm sewer grates along the east side of WW Dr by CMR. If you go about 10 feet directly east of the grates, you’ll see the holes. Both are about 12-18” deep and I’m concerned someone may step into one and be injured. I’m happy to meet someone and show them the two spots. If it’s not a COB issue, I’ll reach out to the fiber optic people. Thanks.

Case Date:

8/30/2023

Our toilet drains slowly. There is also a bubbling in the toilet when we run the water faucets in the powder room, the kitchen and upstairs. We noticed the problem with drainage on Monday August 28, and it has gotten worst since. There has been recent work on our easement to lay fiber lines. We are certain the issues for our toilet drainage are directly connected to the work done in the past few days. Please remedy our situation. We are not certain if we can run our showers and laundry due to the backup in our downstairs toilet.

Case Date:

11/16/2023

There is water leaking on the pedestrian path on the North side of the bypass just East of Fee/Matlock. I smell an odor of sewage when I pass through the wet spot on the path.