Case Date:

4/17/2026

Hello, I am the Food Sourcing Manager at HHFB. I saw on your website you have a link to our finding food brochure here: https://bloomington.in.gov/sites/default/files/2025-10/HHFB%20Finding%20Food%20in%20Monroe%20County%206-24-2025.pdf I just wanted to let you know that we actually have an updated one in case you would like to use this. We think it is easier to read and has updated phone numbers/addresses, and service hours. Not a huge deal to keep the old one up, the new one doesn't have too many changes, but I thought I'd at least reach out to provide the new one if you all are interested! Finding Food Landing Page: https://hhfoodbank.org/find-food/ Actual Brochure Link: https://hhfoodbank.org/wp-content/uploads/Finding-Food-in-Monroe-County-4-16-26-1-1.pdf Thanks!

Case Date:

4/10/2025

Currently, the city only has one method for filing noise complaints, which is to call the number listed on the city's website. Having only one reporting method is extremely ineffective, and limiting the reporting method to only verbal communication creates a barrier for accessibility. There are individuals who cannot communicate over the phone - like me. Illness stole my voice years ago, but my hearing was not impacted - I still hear the noise. I just can't report it. Not sure what an adequate fix would be, as it would have to be something that is regularly monitored. (Address provided is rough estimate of area where heavy bass plays frequently, it could be one of these houses or an apartment building - I needed to put a location on the map, so I included that one.)

Case Date:

9/4/2026

I am submitting a complaint regarding Red Tire Taxi concerning both the handling of a trip involving me as a blind passenger and the company’s subsequent response to the accessibility issues I raised. On the outbound portion of the trip, I was not taken to my intended destination. The driver left me at another location, and someone from the disability-related event I was attending had to come find me and assist me the rest of the way. The return trip to my apartment was ultimately completed successfully, although accessibility problems also arose when I needed the driver to come to my location because, as a blind passenger, I could not independently locate the vehicle. Afterward, I contacted Red Tire to discuss what happened. During those conversations, I raised concerns about assistance for blind passengers and effective verbal communication. I explained that a blind passenger cannot necessarily rely on pointing, gestures, or other visual cues and therefore may need clear verbal communication and, in some circumstances, reasonable physical assistance locating a vehicle or reaching the correct entrance or destination. A Red Tire representative told me that company policy was for drivers not to leave their vehicles. I questioned how a blanket policy of that kind would work when a passenger with a disability reasonably needs assistance. I specifically raised the issue of reasonable accommodation under the Americans with Disabilities Act. I was subsequently told that Red Tire would reassess its policies and implement disability training for its drivers. I was also told that the driver involved would not be driving, at least pending appropriate training. I made clear that I did not feel comfortable using Red Tire again until I knew what policy and training changes had been made, and I specifically requested continued updates. I also requested a refund because the outbound trip did not actually deliver me to my intended destination. Red Tire initially offered a 20% refund and characterized the ride as successful because I had been transported and dropped off, even though I had not been delivered to the destination I requested. When I asked how the 20% amount was determined and about the company’s refund policy, I was told that Red Tire does not ordinarily provide refunds and that the 20% was being offered as a gesture of goodwill. I was told that the refund would appear on my card within three to five business days. It did not appear within that stated period, requiring additional follow-up. I have subsequently attempted several times to obtain the promised update regarding disability training and the policy review. Text messages to the Red Tire number through which I had previously communicated successfully began repeatedly failing to send. I therefore followed up by email and received no response. I later called during business hours, reached voicemail, and left a message requesting an update regarding the disability training, policy review, communication issues, and refund. I cannot determine whether the failed text messages were caused by a technical problem or something else, so I am not alleging a cause. However, the overall lack of substantive follow-up is concerning given Red Tire’s previous commitment to keep me informed about the accessibility changes it said it would undertake. I am asking the City of Bloomington to review this matter as a taxi-service complaint, including: 1. Red Tire’s failure on the outbound trip to deliver me to my requested destination; 2. The company’s policy concerning whether drivers may leave their vehicles when a passenger with a disability reasonably needs assistance; 3. Whether Red Tire has actually implemented the disability training and policy review it represented that it would undertake; 4. Whether its procedures adequately address effective verbal communication and reasonable assistance for blind passengers; 5. The handling of my refund request and the characterization of an incorrectly completed outbound trip as a successful ride; and 6. Red Tire’s failure to provide the follow-up it promised regarding these matters. I am attempting to resolve this first at the local level and would appreciate the City reviewing the situation, contacting Red Tire as appropriate, and letting me know what corrective action or other remedy may be available. Thank you, Misty Kienzynski

Case Date:

5/7/2024

This is at Kilroys. They have a line not to cross. They crossed the line again. Please fine them

Case Date:

4/30/2024

They can’t stay within the lines. Fine then already.

Case Date:

7/6/2026

My name is Ya-Feng Wang. I came to the State of Indiana about ten years ago due to a government job. In Bloomington, IN, the housing issue is a big problem. In the fall of 2018, I was homeless for about 4~5 months. The previous managers at Cambridge Square Bloomington arranged to let me move into an apartment in Dec. 2018. It is hard to get things done in Bloomington, IN. It is hard to find an apartment. It is hard to find a good doctor. It is hard to find a mechanic. My cars are old Volvo cars. It is more difficulty to find one. It is not my fault. If I cannot find one, I cannot create one. As I am getting older, I even have a hard time to take care of myself. In the fall of 2025, I had some serious health issues. My vision has become extremely poor. I even had a hard time to do some treatment. They just assume that I violated parking policies. They evicted me. Since last fall, I spent all of my time searching for legal assistance and an apartment. All efforts were useless. The court is very biased. Finally, they evicted me. I do not know what to do. My pity Volvo cars were towed. At the last moment, the manager was still threatening to let me sleep on street. With the help of relatives, I have a temporary place to stay. I lost a lot of premium frozen meat, household goods, folding tables, chairs, floor lamps, mattress, etc. Cambridge Square is for people with disabilities and elders to have a place to stay. Government intended to assist those people with disabilities. It is totally wrong to be extremely tough on those Federal protected individuals with disabilities. Many tenants there hate the management there. They try to organize associations to have their own rights. I encourage the city to investigate the situation and to help those pity tenants.

Case Date:

12/21/2022

Used drug needles have been thrown in my yard. How do I dispose of these and is there any city government agency that cleans this up. They are located on the Woodlawn side of the property.

Case Date:

4/28/2026

Kilroys infringement on public ROW

Case Date:

9/22/2026

Subject: Request for Residential On-Street ADA Parking Spaces due to Student Housing Overcrowding I am a 9-year resident of Maple Heights neighborhood in Bloomington requesting the designation of on-street ADA accessible parking spaces directly adjacent to my home. My husband is disabled and myself have upcoming spine surgery and possesses a valid state-issued ADA placard.A recent multi-building student development directly across the street has overwhelmed our public street parking. The high volume of student vehicles completely fills the street, creating a severe barrier for my husband and myself, who cannot walk long distances. This has created a safety hazard, as we are trapped in our home and unable to leave for medical needs out of fear that accessible parking will be completely cut off by student overflow. Because we operate two essential vehicles—including one required for my husband's medical transit—we are formally requesting that the Traffic Commission evaluate our property for a designated ADA space allotment to restore safe, accessible entry to our home. Thank you for your urgent assistance with this safety matter.

Case Date:

5/1/2025

Flexepark lot here has no accessible parking