Water Utility Billing Problems
4167 W Middle CT
- Case Date:
- 2/24/2017
I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?
Drainage or Runoff
807 S Park AVE
- Case Date:
- 3/22/2017
Ms Dwyer contacted me last week and I met her at her house this morning. She is concerned about a sinkhole forming in her yard again and the amount of water that ponds on the south side of her house. This is a historical problem. We made some storm improvements in the alley east of her last year and hoped that would help solve some of her problems but she still has issues and would like to know what she can do. I told her I have asked our crews to video the storm sewer that runs along her yard to make sure the pipe is sound. I told her I would also check our sanitary sewer videos to make sure the sanitary sewer is sound. I explained I would be out of the office for about a week and would get back with her in a couple weeks to let her know what we have found.
- Case Date:
- 3/22/2017
Allison Oeding, the property owner of 4445 East Moores Pike called Wednesday, March 22nd around 3:40pm to complain about a reoccuring problem that she has been having over the past year. Her property is adjacent to the old water pump station. At this water pump station it seems as though people have been placing sticks and leaves along the side of it. On two seperate occasions during this last year, she has had to clean up this area because it has been attracting things such as wasp nests. She would really like to be contacted about this issue with the ultimate goal of meeting with a city official about it. Her phone number is 812-272-7996 and her email is allisonoeding@yahoo.com.
Drainage or Runoff
2416 S Woolery Mill DR
- Case Date:
- 7/27/2017
She represents the Woolery Mills HOA. Indicated the resident at 2416 Woolery Mill Dr had water in their crawlspace last weekend. They checked and found a drain not functioning and didn't know if it was City responsibility. She emailed pictures.
Water Utility Problems
1500 E Maxwell LN
- Case Date:
- 1/23/2018
Reported to Mike Carter via email 1/11/18. Reporting to uReport as well.
FYI. With the new snow, it’s a lot easier to see where the leak is at.
I hope you had a nice long weekend… Best, Rick
On Jan 11, 2018, at 2:27 PM, Rick Birch Dietz wrote:
Mike, here’s the scoop on the leak we discussed. Thanks!
I live at 1500 E Maxwell Ln. I’m at the SE corner of Maxwell and Sheridan. There appears to be water pooling on east side of Sheridan near the western entrance to my driveway. I noticed ice here a few times last winter but thought it was just frozen road runoff and it wasn’t super cold last year so ice build-up wasn’t significant. But it’s been well below freezing and there shouldn’t be standing water. I didn’t observe anything like this in the spring, summer or fall.
I assume there’s a small water line leak underground, perhaps underneath the road. The road is cracked along the edge so there may be some freeze/thaw going on. It doesn’t seem to be an emergency — the flow seems pretty minimal but it does generate some ice south of the wet area when below freezing. I wanted to report this now that I realize what is going on. I placed a stake with orange flagging tape in the area where it seems like water is coming to the surface.
Thanks for looking into this.
Thanks, R
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Website & Web Services Feedback
101-149 East 8th Street
- Case Date:
- 2/26/2018
Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>
Indeed there was unscheduled server maintenance done on the water payment server. Please contact utilities customer service if you need additional help. 812 349 3930 during 8am to 5pm. Thank you