Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

12/6/2018

We received a request from a young woman living in Park Ridge East. She is concerned that there is no sidewalk on Sheffield Drive between Plymouth Road and Park Ridge Road as this is a path for children to walk to Park Ridge East Park. The bus picks up children in this area and they have no where to wait for the bus.

Case Date:

1/22/2019

My son is a bicycle commuter to North HS. We were thrilled last week that the bypass bike lanes were cleared. However, this morning the path was completely covered. He was disappointed and late for school, of course. We'll use an alternate route tomorrow, but wanted to alert the city to the fact that it appears INDOT tossed the snow onto the path.

Case Date:

2/20/2019

From the houses north on Glenwood from the easement I get everyone’s water and it comes in my backyard across my sidewalk and most of the time up over the driveway.

Case Date:

4/9/2019

Lime scooter driven through yard to destroy new grass seeding. 4021 E Morningside Drive. Parked in front yard of residential home inappropriately. This location needs to NOT be a scooter stop. There is no pavement available without obstructing sidewalk to park. Remove the scooter and no longer allow parking in this yard immediately.

Case Date:

4/15/2019

Grass is an inappropriate parking location for scooters. Particularly grass, including newly seeded, in front residential yards. After reported concern recently, a Lime rep. came by and said 4021 E. Morningside was not a drop-off or parking location. Twice within the last week of that Lime rep. visit (including this morning) there has been another parked scooter where I am trying to grow grass first thing in the morning. Whether a drop-off by Lime or a Lime user early in the morning parking on my corner, Lime needs to see to it that this stops. If Lime cannot control the parking, the City should or zones be established for Lime riders to park that the app directs riders to. Thank you. I am not opposed to scooters, in fact I appreciate the option, but I am opposed to them damaging my yard without recourse and others similarly situated would feel likewise. A sidewalk is available in front of my home but no extra pavement so the scooter cannot be parked without blocking the sidewalk accessibility for those who need it. This location does not work for scooter parking purposes. Lime, please do better.

Case Date:

4/21/2019

Lime in middle of sidewalk.

Case Date:

5/30/2019

Bushes partially obstructing sidewalk 800 block of North Plymouth road. Need trimmed back.

Case Date:

7/25/2017

I just took possession of a home I bought as sidewalk construction on E. Morningside was being completed. The home is at 4021 E. Morningside. It is my understanding the City redid part of the driveway after having to destroy it for sidewalk work. Unfortunately it appears a corner of the drive (front right / SE) is already cracking/chipping/spalling (see photo). I'm requesting the City patch this up before it continues to flake (not huge now but would like addressed so as not to spread) as an area driven over frequently. Otherwise looks fantastic and very happy with the new sidewalk and drive portion. Great neighborhood addition.

Case Date:

8/11/2016

these folks planted some bushes between the sidewalk and the street. The bushes grow each year and block at least 1/2 of the sidewalk. they also protrude into the street.