closed #173352
Water Quality
416 E Cottage Grove AVE
- Case Date:
- 8/13/2020
Lack of hot water
Lack of hot water
LEAK IN BETWEEN BUILDING AND HIS WATER BILL IS NOT HIGH PLEASE CHECK LEAK
LEAK IN BETWEEN BUILDING AND HIS WATER BILL IS NOT HIGH PLEASE CHECK LEAK
We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
CUSTOMER SAID THE WATER TASTES AND SMELLS SO BAD - THEY HAVE NOT DRANK IT FOR 3 DAYS.
LOW WATER PRESSURE
WANTS WATER TURNED ON AFTER HOURS
DIRTY WATER
Drain pipe under the drive is bubbling out water.