Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

3/11/1998

NO WATER

Case Date:

3/11/1998

NO WATER

Case Date:

3/3/1998

Customer referred to SG by Mike Hicks. Customer advised Mike Hicks she has "rocks/sediment" in water at her residence.

Case Date:

2/27/1998

INDIANA GAS COMPANY HIT CITY WATER LINE

Case Date:

2/26/1998

DIRTY WATER

Case Date:

2/26/1998

bAD TASTE IN WATER.

Case Date:

2/25/1998

HIGH WATER PRESSURE

Case Date:

2/24/1998

Customer has noticed a peculiar taste to their water. Describe it as "metalic". SG asked customer if she would wish to have water tested. Customer said no, but they will call back if no improvement in a week.

Case Date:

2/24/1998

WATER BACKED UP FROM STOOL WHILE CITY TRUCK CLEANING SEWER LINES EARLIER TODAY.