closed: Resolved #64844
Water Utility Billing Problems: Request
Phone Call: Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.
History
3/11/1998 05:00:00 Opened by Anonymous
3/11/1998 05:00:00 Anonymous commented on this case.
MR. CARRICO WAS CHARGED THE $10 ADJUSTMENT FEE AS PER RULES AND REGS. WE ALSO EXPLAINED THAT UNLESS WE FORGOT TO TAKE THE PHONES OFF TRANSFER, SOMEONE IS ALWAYS AVAILABLE AT 8:00 A.M IN CUSTOMER SERVICE. I HAVE REFERRED TO ED SHERFIELD CONCERNING THE NOTIFICATION OF A LEAK. CBU NEGLIGENCE DID NOT CAUSE THE LEAK; HOWEVER, MR. CARRICO WAS NOT NOTIFIED OF THE LEAK ON THE DAY OF READING. 3-12-98 KGB SPOKE WITH MR. CARRICO, WE MADE AN AGREEMENT, I WOULD REMOVE $10 ADJ. FEE IF HE PAYS ENTIRE BILL AS IT NOW APPEARS. HE AGREED.
3/11/1998 05:00:00 Anonymous inspected this Location
MR. CARRICO WAS CHARGED THE $10 ADJUSTMENT FEE AS PER RULES AND REGS. WE ALSO EXPLAINED THAT UNLESS WE FORGOT TO TAKE THE PHONES OFF TRANSFER, SOMEONE IS ALWAYS AVAILABLE AT 8:00 A.M IN CUSTOMER SERVICE. I HAVE REFERRED TO ED SHERFIELD CONCERNING THE NOTIFICATION OF A LEAK. CBU NEGLIGENCE DID NOT CAUSE THE LEAK; HOWEVER, MR. CARRICO WAS NOT NOTIFIED OF THE LEAK ON THE DAY OF READING. 3-12-98 KGB SPOKE WITH MR. CARRICO, WE MADE AN AGREEMENT, I WOULD REMOVE $10 ADJ. FEE IF HE PAYS ENTIRE BILL AS IT NOW APPEARS. HE AGREED.
710 E Maxwell LN
| City | Bloomington |
|---|---|
| State | IN |
| Zip | 47401 |
| Latitude | 39.157543182373 |
| Longitude | -86.525276184082 |
| Neighborhood Association | ELM HEIGHTS NEIGHBORHOOD ASSOCIATION |
| Township | Perry |