closed #64837
Water Quality
319 E 19th ST
- Case Date:
- 3/12/1998
AFTER HOURS CALL, HAD A LEAK, WANTED WATER SHUT OFF NOW, SHE WAS INFORMED OF THE SERVICE CHARGE FOR AFTER HOURS.
AFTER HOURS CALL, HAD A LEAK, WANTED WATER SHUT OFF NOW, SHE WAS INFORMED OF THE SERVICE CHARGE FOR AFTER HOURS.
Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.
NO WATER
NO WATER
Customer referred to SG by Mike Hicks. Customer advised Mike Hicks she has "rocks/sediment" in water at her residence.
INDIANA GAS COMPANY HIT CITY WATER LINE
DIRTY WATER
bAD TASTE IN WATER.
HIGH WATER PRESSURE
Customer has noticed a peculiar taste to their water. Describe it as "metalic". SG asked customer if she would wish to have water tested. Customer said no, but they will call back if no improvement in a week.