Case Date:

9/15/2022

Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.

Case Date:

9/18/2022

I don’t know if this is the right place to report this, but this seems like it might be a problem. The owner has covered the entire yard and the tree plot with gravel. It looks like they’ve done some additional planting lately, but the gravel is eventually going to stop the water from getting to both their new plants and to the street trees. I don’t think this is OK/legal. It looks like a student rental.

Case Date:

9/19/2022

The water taste/smell/quality here has been horrible for weeks. It’s insane that we still pay the same amount of money in our water bills for water that is undrinkable (due to awful taste). I’m tired of having to spend money on extra water sources. You’d think after multiple years of this same problem you guys would be able to put together a solution!

Case Date:

9/19/2022

Water has been off for over a week, roomate has been in contact with someone trying to turn it back on for days but we are still without water

Case Date:

9/21/2022

I work for Mackie Properties, and we manage a rental at 828 S Harvey Dr. Our tenants reported a broken water/sewer cover in their front yard last month. My coworker left CBU a voicemail about the issue 8/30/22, but I don't think we heard back, so I wanted to follow up on having this utility lid repaired/replaced. Thank you!

Case Date:

9/22/2022

Walking by, I noticed water running out of the top of the water meter pit and rolling down the alley

Case Date:

9/27/2022

There is an extension cord with lights being run across an alley to provide light to this illegally parked vagrant that is living in this RV. The extension cord is ran across the alley behind 1207 w cottage grove avenue. This is a fire hazard , a trip hazard and unsafe. I’m not sure what this vagrant is doing with his sewer and water. The alley runs west to east between Summit Street and Alexander Street and Cottage Grove and wedt 10th street. Thank you.

Case Date:

9/28/2022

Sewage water backing up into my basement. I have checked all of my own plumbing (bathroom in basement; water heater; washer) and everything seems to be in good shape. I have identified water coming (in reverse) out of the drain that services my AC/Furnace. That sewer water then makes its way to my basement floor drain and exits. I have obseved that at heavier usage times (when 2 of us are in the shower and the washer is on) the drain is unable to keep up and thus water ends up on the floor of my basement. This has been happening for about 4-5 days now.

Case Date:

9/30/2022

Dogs have been out barking for the past 3 hours. They are tied up in the back yard without food or water. Owners are neglecting or ignoring them. Very disruptful and the animals are clearly not being taken care of.

Case Date:

10/3/2022

I am the new owner of the property. Need to know where the main water shut off valve is located.