Case Date:

7/29/2002

WATER VALVE COVER IS MISSING

Case Date:

7/2/2002

NO WATER

Case Date:

6/18/2002

PER CUSTOMER, NEEDS WATER SHUT OFF

Case Date:

4/10/2002

METER PIT LID HAS FALLEN IN

Case Date:

3/8/2002

CHECK WATER LEAK NEAR THE METER PIT, LOCATED ON 2ND STREET

Case Date:

9/28/2001

UPSET IN REGARD TO HIGH WATER

Case Date:

8/20/2001

WATER BACKING UP IN THE BASEMENT

Case Date:

10/22/1996

MS. ROBBINS FEELS THAT THE METHOD USED TO ASSESS WATER AND SEWER BILLS IN SUMMER AND EARLY IS UNFAIR. SHE FEELS CUSTOMERS SHOULD BE GIVEN A BREAK ON THE BILLING FOR THE MONTH OF OCTOBER ALSO.

Case Date:

8/16/2004

Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.