Case Date:

11/16/2001

He has Starz/Encore/HBO that he pays around $53.00 for. As part of this he receives channels 14 & 34. Channel 34 is not very clear. Upon calling Insight they informed him that these 2 channels would be switching to 78 & 77 and he would need to have a pay box to get the channels. The pay box is an additional $4.00 extra a month. He has 2 remotes that he now has to use for these 2 channels. Why does he have to pay twice for 2 channels? He talked with Insight but they would not give him a cl

Case Date:

11/19/2001

Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite

Case Date:

11/19/2001

faxed to Sanit. 11/19/01/no notice left.

Case Date:

11/19/2001

no wood

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

trash mixed in; non-recyclable items

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker