- Case Date:
- 11/30/2001
Ms Fisher called and stated that they are being charged $1 per month for the cable guide that is no longer being printed. Ms. Fisher stated that she contacted Insight and was told that she was on a program that had been "grandfathered" and that if she had Insight take off the charge for the guide her bill would increase. Ms. Fisher stated that she believes that this is unethical and possibly illegal as Insight is keeping a $1 profit every month and not delivering the guide as promised.
- Case Date:
- 11/20/2001
Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.
- Case Date:
- 11/19/2001
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
- Case Date:
- 11/14/2001
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
- Case Date:
- 10/12/2001
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
Line of Sight
401 N Morton ST
- Case Date:
- 10/11/2001
corner of E 5th and Clark Street--tree is overgrown. Heading east on 5th, if you look to the left you cannot see on-coming traffic
Traffic Related Complaints
401 N Morton ST
- Case Date:
- 6/1/2005
requesting a crosswalk at the entrance of sherwood oaks church where rogers road and spicewood lane intersect.
- Case Date:
- 6/1/2005
would like additional pavement markings on the speadbumps along morningside, longview, glenwood west.
- Case Date:
- 6/1/2005
had a number of suggestion regarding sanitation route restructure and the leaf collection policies that the city employs.
- Case Date:
- 6/1/2005
wanted to know what he should do about an intimidating looking tree that was near to his property.