Case Date:

8/8/1997

LOW WATER PRESSURE

Case Date:

3/22/1997

NEED EMERGENCY WATER SHUT OFF, CONTROL TOOK THIS CALL AFTER HOURS

Case Date:

3/22/1997

NEED EMERGENCY WATER SHUT OFF, CONTROL TOOK THIS CALL AFTER HOURS

Case Date:

12/11/1996

LOW WATER PRESSURE WANT METER SERVICE TO TEST PRESSURE AT METER

Case Date:

12/11/1996

LOW WATER PRESSURE WANT METER SERVICE TO TEST PRESSURE AT METER

Case Date:

10/30/1996

Water has bad taste & odor.

Case Date:

10/30/1996

Taste and odor of water is bad. Tests performed by Dillman Lab all indicate water is of good quality. May be related to turn over of Lake Monroe waters.

Case Date:

10/22/1996

MS. ROBBINS FEELS THAT THE METHOD USED TO ASSESS WATER AND SEWER BILLS IN SUMMER AND EARLY IS UNFAIR. SHE FEELS CUSTOMERS SHOULD BE GIVEN A BREAK ON THE BILLING FOR THE MONTH OF OCTOBER ALSO.

Case Date:

8/16/2004

Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.