Case Date:

12/15/1997

B

Case Date:

12/15/1997

b

Case Date:

12/2/1997

Citizen is TCI subscriber who receives most premium services. Says except for HBO, reception is usually bad - double images, not sharp quality, etc. TCI has come to check and told her the problem was with the "traps" they use but nothing could really be done. Feels she should be able to get a better picture for the cost of the premium channels. At the time, TCI was trying to improve the quality of picture.

Case Date:

11/2/1997

S

Case Date:

10/21/1997

S

Case Date:

10/20/1997

S

Case Date:

10/20/1997

s

Case Date:

10/20/1997

s

Case Date:

10/6/1997

cardboard not broken down flat, non-collectibles, not clean

Case Date:

10/6/1997

P,C,S,B