Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

5/5/2024

Trash cans have been at curb for over a week.

Case Date:

5/6/2024

Case Date:

5/8/2024

I was incorrectly fined for a citation that wasn’t in my right of way. I parked in this spot facing the opposite direction as I came from that direction along the TWO-WAY street and leave facing the direction I would park, which is viable and accepted by the Park on Morton residency, as there are frequently and normally others who park the same way. Furthermore there is no parking meter placed in which I could be fined as I have the parking pass in which I pay $100 monthly for parking services. I park in this spot often, my residence town home is directly adjacent to the spot. I asked the Park on Morton office about if this fine was viable, as I wasn’t on street ground or city property next to any meter and was unhinging street conduct, they reassured that I was upset in feeling wronged for my claim as my parking permit entails that I park on street property regardless of direction valid since it’s a two way street and it isn’t within their conduct. My appeal was upheld but basically I parked in a way that I’ve parked many times previously, other cars park both directions all the time especially down that curved road that only leads on to the property which is why I’ve been reaffirmed by the office that isn’t even parking city services area and that they don’t have a right.